CUSTOMER SATISFACTION IS OUR GOAL
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Frequently Asked Questions
Items can be returned within 30 days of purchase for a full refund or exchange.
All sale items, customized products, and perishables are final sale and cannot be returned or exchanged.
Yes, a receipt or proof of purchase is required for all returns and exchanges.
Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.
Once we receive and inspect your return, please allow up to 10 business days for your refund to be processed.
Absolutely! We're happy to exchange items for a different size or color, subject to availability. *Customer covers shipping.
Please contact our customer service team within 7 days of receipt, and we'll assist you with a replacement or refund.
A 30% restocking fee applies to all returns. You will receive a refund for the purchase price minus any shipping fees, unless the return is a result of our error.
Refunds will be issued to your original payment method.
Gifted items can be exchanged for store credit. Please share any identifiable information so we may locate the original transaction.
Please send all returns to:
Returns Department
6809 Anchor Circle
Fair Oaks, CA 95628.
Ensure you include your order details inside the package.
Please ensure items are in their original packaging and packed securely to prevent damage during transit.
We recommend using a trackable shipping method. We are not responsible for returns lost in transit.
We offer a one-time price adjustment within 14 days of purchase if an item goes on sale. Contact us to process it.